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Refund and Returns Policy

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.

If there is no quality issue, any claim is not accepted, thanks for your understanding.

What if I place an order with wrong size, style or color?

If you place an order with wrong size, style or color, please contact us to cancel your order. Then, place another order.

Customer’s satisfaction is our most important thing, in this belief, we promise to replace or refund under the following situations:

Fulfillment is also an important thing we concern. To provide customers better experience, once the customer places the order, we guarantee fulfillment time.

However, as a product-customized company, headtap is not responsible for the lost caused by some special circumstances and reasons. Headtap has the right not to assist in providing after-sale service, including but not limited to the following situations.

Customer fill a wrong shipping address/size or color/design fileNo replace or refund
All claims are submitted over two weeks after the product had been received.No replace or refund
The color is not the same between mock up and design. (See supplementary note⑤)No replace or refund
Damaged or deformed product— Product is damaged or deformed by customersNo replace or refund
Wrong or insufficient recipient information—The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers;No replace or refund
Parcel unsigned issue— Under normal logistics conditions, Customers do not sign for parcel due to personal reasonsNo replace or refund
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.No replace or refund
Because of shoes’ different material, and different monitors’ display color, the real object color will have deviation from the mock up provided by the customer.(See supplementary note⑥)No replace or refund

If you have an issue on the products or anything else on the order, please submit a problem report.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1.the supply of goods that are made to the consumer’s specifications or are clearly personalized;

2.sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

therefore Headtap reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Supplementary notes

note ①

091ebc37c76e483eaa59fd3cdce82fc6 Refund and Returns Policy Order AKAd02e9dce4a924de7abcf9da35b879a60 Refund and Returns Policy Received wrong design

note ②

bb263260885440bd93a0284031b8eda2 Refund and Returns Policy Ordered Blued5bba0182d374aa1aee04bc3c2d6084f Refund and Returns Policy Received dark Blue

note ③

7d506d468c4942e88a2aad35daffebcf Refund and Returns Policy Order Hoodie without hole95ae073e1aaa4dd3ab723377fadd6405 Refund and Returns Policy Received Hoodie with hole

note ④

64a1bde70e934f6585cf4478ab72dcae Refund and Returns Policy Ordered without staindad1bc6648f4454bb4ce6fa16cb0718e Refund and Returns Policy Received Obvious stains

note ⑤

1fef71e32bb346f5b6a541ac096aad02 Refund and Returns Policy Mock up is Haze blue0079c76156c6445499f62fe7746127a0 Refund and Returns Policy Design is Bright blue

note ⑥

dea86011 c3e8 46b5 95da 92d221e31d5a Refund and Returns Policy Customer’s Design Colorf60cafb8 20be 49cd a512 204a8fefacc1 Refund and Returns Policy Final Color Effect