Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.
If there is no quality issue, any claim is not accepted, thanks for your understanding.
What if I place an order with wrong size, style or color?
If you place an order with wrong size, style or color, please contact us to cancel your order. Then, place another order.
Customer’s satisfaction is our most important thing, in this belief, we promise to replace or refund under the following situations:
Fulfillment is also an important thing we concern. To provide customers better experience, once the customer places the order, we guarantee fulfillment time.
However, as a product-customized company, headtap is not responsible for the lost caused by some special circumstances and reasons. Headtap has the right not to assist in providing after-sale service, including but not limited to the following situations.
|Customer fill a wrong shipping address/size or color/design file||No replace or refund|
|All claims are submitted over two weeks after the product had been received.||No replace or refund|
|The color is not the same between mock up and design. (See supplementary note⑤)||No replace or refund|
|Damaged or deformed product— Product is damaged or deformed by customers||No replace or refund|
|Wrong or insufficient recipient information—The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers;||No replace or refund|
|Parcel unsigned issue— Under normal logistics conditions, Customers do not sign for parcel due to personal reasons||No replace or refund|
|The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.||No replace or refund|
|Because of shoes’ different material, and different monitors’ display color, the real object color will have deviation from the mock up provided by the customer.(See supplementary note⑥)||No replace or refund|
If you have an issue on the products or anything else on the order, please submit a problem report.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1.the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2.sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
therefore Headtap reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
|Order AKA||Received wrong design|
|Ordered Blue||Received dark Blue|
|Order Hoodie without hole||Received Hoodie with hole|
|Ordered without stain||Received Obvious stains|
|Mock up is Haze blue||Design is Bright blue|
|Customer’s Design Color||Final Color Effect|